Shipping

Shipping policy

 All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

We offer $8 flat rate shipping to US only, and we offer free shipping on orders over $99. All orders are shipped out via the United States Post Office. Delivery times may vary from 2-15 days depending on service times from the Post Office

In-store pickup

You can skip the shipping fees with free local pickup at 6298 Veterans pkwy suite 2m Columbus Ga, 31909.  After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 business day. We will send you an email when your order is ready along with instructions. 

 Please have your order confirmation email with you when you come.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 2 days of receiving your shipping confirmation email, please contact us at julie@shopsassyandsouthern.com with your name and order number, and we will look into it for you.

What if my Package is Missing?

If your package has been in transit for more than 7 days with no updates we will file a missing mail search with the United States Post Office.

If your package is still not delivered after 15 days of being in transit we will file a claim with the United States Post Office.

Filing a claim can take 30 days and during this time we will not be able to issue a refund or ship out new items. We are sorry for the inconvenience that this may cause but as a small business we are not able to be responsible for packages once they leave our facility.

What if my Package shows delivered but I did not get it?

If your package shows delivered but you did not receive the package you will need to reach out to your local post office. After 7 days have passed from the date the package was delivered we will follow the Missing Mail procedures outlined above. We are sorry for the inconvenience that this may cause but as a small business we are not able to be responsible for packages once they leave our facility.